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ITAM & CMDB integration: reference extension fields

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Article ID: 41828

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Introduction:  

I cannot find a way how to share "Reference" extension field. 

 

Question: 

I'm working on integration of ITAM 14.1 with CMDB 14.1. 

I can share "Simple" extension fields with CMDB and ITAM, but cannot find a way to share a ‘Reference’ field which is a dropdown. 

 

Environment:  

All

 

Answer: 

Only Extended Fields created as SIMPLE fields can be shared with ServiceDesk. 

Enhancement Request needed to allow Reference fields to be shared- 

Environment

Release: UAPMAC990JPP-12.9-Asset Portfolio Management-Asset Configuration
Component: