Experiencing issues to fetching data from NSX UI

Products

• VMware NSX

Issue/Introduction

Users observed several errors displayed while trying to load or navigate the NSX UI

• Error: Failed to fetch System details. Please contact the administrator. Error: Error occurred while fetching data. (Error code: 513002)
• Error: Exception while searching during pipeline execution (Error code: 60576)
• Network Overview TAB in NSX UI shows the below error
  

 

Environment

VMware NSX

Cause

A possible transient state, resource exhaustion, or service instability within the NSX Manager cluster components responsible for data fetching and pipeline processing.

Resolution

Perform a rolling reboot of the NSX Manager cluster nodes. The rolling reboot forces a state cleanup and graceful restart of all critical NSX Manager services, often resolving transient issues, deadlocks, or memory leaks that cause these internal errors.

Additional Information

"Failed to fetch System details" error 513002 when searching in NSX Manager UI