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Autoassigment selected "Error doing auto_find_assignee AHD05451"

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Article ID: 41813

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Symptoms: 

Creating a 'Change Order' from 'Quick Profile', the 'Requester' field
is filled as well instead of the 'Affected end User' only.

Steps to reproduce:

1) Login to Service Desk Manager.
2) Click on 'View'->'Quick Profile'.
3) Search and select one of returned the users.
4) Select 'Change Order' from the 'Type' dropdown and click on 'New'.

A new ticket is open in detail mode with the 'Requestor' filled in as well
not only 'Affected end User'.

Environment:  

SDM 12.7 to SDM 14.1

Cause: 

Requester was pre filled in previous versions but this was a change made directly by developers because they addressed this as a problem so by design this behavior seen from 12.7 to 14.1 is by design.

Resolution:

Since this is by design in SDM 12.7 to SDM 14.1 there is no workaround available.

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: