Failed to get contents of 'DEFAULT' error while uploading SSL certificate

Products

• VIP Service

Issue/Introduction

When attempting to import a new SSL certificate or view existing ones from the EG console, following error message is observed: 'Failed to get contents of 'DEFAULT'." 
 
The corresponding log warning is: '<Alias-Name>.ssl' not found in 'DEFAULT'.
 
This prevented you from adding new SSL certificates or viewing the existing ones in the VIP EG GUI.

Environment

VIP Enterprise gateway

Release : 9.11

Cause

The issue was caused by a missing SSL certificate alias in the DEFAULT keystore. This specific alias is configured for enabling the EG console in SSL Mode, and its absence is triggering the error.

Resolution

The system is currently failing because a necessary certificate, which must be referenced by the same alias name, is missing from the keystore.

To resolve this, you must import the new SSL certificate (along with its private key) into the DEFAULT keystore using the exact same alias name as the missing key. This action effectively replaces the missing entry and restores the alias binding, immediately allowing dependent services or applications to resume successful TLS operations.