Manager Upgrade 12.8 FP1 to 14.0 on EM failed 1603

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

Problem:

Upgrade of Enterprise Manager fails with 1603 error.

In the logfile %temp%\setup.log I see that the installer is trying to connect to SQL but I am running on Oracle.

Environment:  

• EM running on Oracle DBMS
• DM's running on a mixture of SQL and Oracle DBMS

Cause: 

• The installer sequentially scans the server for the  db client connectivity tools installed in the following order
  • SQL
  • Oracle
• If the installer finds SQL it will select this and not try Oracle

Resolution:

• Uninstall SQL client connectivity tools on EM before starting the upgrade

Environment

Release:
Component: BITCM