ITRMDeployment Plugin Resource DLL GUI_DEP.DLL could not be loaded

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

When opening DSM Explore following error appears :

ITRMDeployment Plugin Resource DLL <C:\Program Files (x86)\CA\DSM\bin\GUI_DEP.DLL> could not be loaded due to the following reason:
The specified module could not be found.

and in German language :

ITRMDeployment Plugin-Ressourcen-DLL <C:\Program Files (x86)\CA\DSM\bin\GUI_DEP.DLL> konnte nicht geladen werden. Ursache:
The specified module could not be found.

Environment

Client Automation - All Versions

Cause

This problem indicates a problem to find the file <ITCM PATH>\Bin\gui_dep_res.en or <ITCM PATH>\Bin\gui_dep_res.de
The path of this file is stored in registry key 

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\EGC3.0N\Plugins\ITRMDeployment\Locale\EN\ResourceDLL
or
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\EGC3.0N\Plugins\ITRMDeployment\Locale\DE\ResourceDLL

In below example, the PATH for gui_dep_res.en is set to D:\Program Files (x86)\CA\DSM\bin\GUI_DEP_RES.EN
But if it is C:\Program Files (x86)\CA\DSM\bin\GUI_DEP_RES.EN we get the problem.

Resolution

1. Open registry key HKLM\SOFTWARE\Wow6432Node\ComputerAssociates\EGC3.0N\Plugins\ITRMDeployment\Locale\EN or HKLM\SOFTWARE\Wow6432Node\ComputerAssociates\EGC3.0N\Plugins\ITRMDeployment\Locale\DE
   
   
2. Check the value of ResourceDLL.
   
   
3. Correct the path if it is not correct.