"cannot access libclntsh.so" error occurs during eHealth 6.3.2.07/6.3.2.08 installation in Red Hat 6.5

Products

• CA eHealth

Issue/Introduction

Issue: 

When user tries to install eHealth 6.3.2.07/6.3.2.08 on Red Hat Enterprise Linux 6.5, user may encounter the following error:

ls: cannot access libclntsh.so: No such file or directory

basename: missing operand

Try `basename --help' for more information.

expr: syntax error

FATAL ERROR: /opt/application/ehealth/client11/lib/ file or directory does not exist.

However, searching for the file libclntsh.so, this file exists in: /opt/application/oracle11/lib

Environment:  

eHealth 6.3.2.07

eHealth 6.3.2.08

Red Hat Enterprise 6.5

Cause: 

There are some required packages missing and not checked by nhCheckInstallPreReqs.

gcc (x86_64)

gcc-c++ (x86_64) 

compat-libcap1 (x86_64) 

glibc-common (x86_64) 

libstdc++-devel (i686) 

Workaround:

This issue has been fixed in eHealth 6.3.2.09, nhCheckInstallPreReqs script is updated on the version.

As a workaround, we can install the required packages manually as following:

rpm -qa |grep -i gcc

rpm -qa |grep -i gcc-c++

rpm -qa |grep -i compat-libcap1

rpm -qa |grep -i glibc-common

rpm -qa |grep -i libstdc++-devel

Or

rpm -qa |egrep -i "gcc|gcc-c++|compat-libcap1|glibc-common|libstdc"

 

Environment

Release:
Component: EHINST