Services fails to start on Aria Suite Lifecycle following 8.18 Patch 5 install

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• Following Patch update of Aria Suite Lifecycle from Patch 3 to Patch 5 you encounter the following error in the UI.
  

  • Waiting for services to start

• You verify that the lcm-server and vpostgres services are up and running:

  •  root@server [ ~ ]# systemctl status vrlcm-server.service
      vrlcm-server.service - LCM service Daemon
          Loaded: loaded (/usr/lib/systemd/system/vrlcm-server.service; enabled; preset: enabled)
          Active: active (running) since 
        Main PID: #### (vlcm-service)
           Tasks: ## (limit: ####)
          Memory: ###.#K
             CPU: ##ms
          CGroup: /system.slice/vrlcm-server.service
                  ├─####/bin/sh /etc/init.d/vlcm-service startservices
                  └─####sleep #
     
     ### ## ##:##:## server.example.com systemd[#]: Started LCM service Daemon.
     ### ## ##:##:## server.example.com vlcm-service[####]: checking postgres services
     ### ## ##:##:## server.example.com vlcm-service[####]: Ensure PostgreSQL server is fully started...
     ### ## ##:##:## server.example.com su[####]: Successful su for postgres by root
     ### ## ##:##:## server.example.com su[####]: + ??? root:postgres
     ### ## ##:##:## server.example.com su[####]: pam_unix(su:session): session opened for user postgres(uid=####) by (uid=#)
     ### ## ##:##:## server.example.com su[####]: pam_unix(su:session): session closed for user postgres
     ### ## ##:##:## server.example.com vlcm-service[####]: PSQL: Sleeping # seconds for Postgres to start fully…
     
    root@server [ ~ ]# /etc/init.d/vpostgres start 
    -bash: /etc/init.d/vpostgres: No such file or directory

• You find that "vpostgres" has been removed from "/etc/init.d/" following the patching. 

Environment

Aria Suite Lifecycle 8.18

Cause

Issue with temporary folders from previous patches existing in "/data" directory

Resolution

Complete the following steps:

1. Revert to Pre-Patch Snapshot for the Aria Suite Lifecycle.
2. Add the Patch Binaries in Settings > Patch Binaries > Add Patch Binary on Aria Suite Lifecycle.
3. Ensure that all files in "/data" named like "tmp_patch" are removed ahead of the patching:

   • rm -r /data/tmp_patch*

4. Proceed with the patching process under Settings > System Patches on Aria Suite Lifecycle.

Additional Information

Refer to the Release Notes for Aria Suite Lifecycle 8.18 Patch 5:

VMware Aria Suite Lifecycle 8.18 Patch 5 Release Notes