NTP service is not running within the TCA appliances

Products

• VMware Telco Cloud Automation
• VMware Telco Cloud Platform

Issue/Introduction

NTP service is not running on the TCA appliances even though NTP is set within the Appliance Management portal (9443).

Environment

TCA: 3.0.x, 3.1.x, 3.2.x, 3.3.0.1

TCP: 3.1, 4.0, 4.0.1, 5.0, 5.0.2

Cause

• By default the NTP Service is disabled
• The NTP service is set to running but not permanently enabled when NTP is configured within the Appliance Management portal
• Upon reboot, the service is not started (as it is disabled).

Resolution

• Resolved in TCA 3.3.0.1

Workaround :

Repeat the steps below for every TCA appliance (Manager and Control-Plane) to enable the NTP Service on boot.

1. SSH via admin to the TCA appliance
2. Switch to root user
3. Edit the file /opt/vmware/scripts/ntp.sh
4. Add the following line before "systemctl restart ntpd"
systemctl enable ntpd 2> /dev/null
systemctl disable systemd-timesyncd 2> /dev/null
systemctl mask systemd-timesyncd 2> /dev/null

5. Save the file
6. Perform any of the following to restart the NTP service:
   1. Login to TCA Appliance Management Port and edit and save the NTP settings
      OR
   2. Run the following commands manually on the SSH shell:
      systemctl disable systemd-timesyncd
systemctl mask systemd-timesyncd
systemctl enable ntpd
systemctl restart ntpd