VM fails to power on after failover to DR site with Native Key Provider
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VM fails to power on after failover to DR site with Native Key Provider

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Article ID: 417752

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Updated On:

Products

VMware Live Recovery

Issue/Introduction

Two vCenters that are not linked and failover event occurs for a VM from production site to DR site.  The VM is encrypted using Native Key Provider on the production site.  Once failover is complete the VM fails to power on.

Environment

vCenter 8

Cause

The vCenters are not linked via Enhanced Linked Mode.  Because the vCenters are not linked they do not share keys from the Native Key Provider and so the VM cannot power on.

Resolution

  1. Work with VMware support to link vCenters.
  2. Take a powered off snapshot of the linked vCenters.
  3. Follow the "vSphere Native Key Provider and Enhanced Linked Mode" section of vSphere Native Key Provider Overview to configure Native Key Provider with multiple linked vCenters. 

Additional Information

Back up a vSphere Native Key Provider

Recovering a vSphere Native Key Provider