"Failed to extract deployment details from vCenter VM with address..." error when deploying VCF Operations via VCF Installer

Products

• VCF Operations

Issue/Introduction

• Error when deploying VCF Operations Manager using VCF Installer
  • Subtask: Prepare input for the deployment of VCF OperationsPrepare input for the deployment of VCF Operations
  • Status: Failed
  • Error: Failed to extract deployment details from vCenter VM with address <vcenter_fqdn> Reference Token: ######

Environment

VCF Installer 9.0.1.0

Cause

VCF Installer attempts to identify the deployment target datacenter name by getting the name of the cluster which is hosting vCenter VM and then attempting get the cluster managed object reference (MOR) object from this cluster name. This process fails when multiple clusters managed by the vCenter share the same name.

To verify this case, log in to the VCF Installer and review the /var/log/vmware/vcf/domainmanager/dominmanager.log file. Note the error in the logs is:

ERROR [vcf_dm, ... ] [c.v.e.s.o.model.error.ErrorFactory,dm-exec-13] [######] FAILED_TO_EXTRACT_DEPLOYMENT_DATA_FROM_VCENTER_VM Failed to extract deployment details from vCenter VM with address <vc_fqdn>
...
Caused by: com.vmware.evo.sddc.common.client.vmware.vsphere.NoUniqueReferenceException: Expected 1 but found multiple MORs of a type ClusterComputeResource and name <cluster_name>

Resolution

Rename the cluster in the vCenter in which the target vCenter VM resides to use a unique name and then try the deployment again.

Additional Information

If the solution in this KB does not apply, see the following KB for another cause of this error

• VCF installer fails to deploy the VCF operations appliance "Failed to extract deployment details from vCenter VM with address"