Article ID: 41773
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
CA Service Desk Manager
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CA Service Management - Service Desk Manager
Keyword search not working from time to time, search by ID works fine all the time:
- no error message in the stdlog;
- pdm_k_reindex done, no error.
CA Service Desk 17.1 and higher
Inconsistency of 0.ebr or dic.ebr.