KD not found by keyword
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KD not found by keyword


Article ID: 41773


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


Keyword search not working from time to time, search by ID works fine all the time:

  • no error message in the stdlog;
  • pdm_k_reindex done, no error.


CA Service Desk 17.1 and higher


Inconsistency of 0.ebr or dic.ebr.


  1. Stop services
  2. Locate and cut the 0.ebr and dic.ebr files from the $NX_ROOT\site\ebr directory and save them to a folder somewhere as a backup
  3. Use notepad to create blank files 0.ebr and dir.ebr under ebr folder
  4. Do the same to ebr_ADM folder if it exists.
  5. Start services
  6. Run pdm_k_reindex