Enable Presence Job Fails with Error: Pillar Timeout After 180 Seconds

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

When attempting to run the Enable Presence job, the task fails with the following error:

Pillar timeout after 180 seconds

Additionally, the Enable Presence job was not available by default and had to be manually created (init.sls) under the base environment in the RaaS UI.

Environment

Aria Config 8.x

Cause

The job configuration was missing a required parameter under the Pillar override section:

{ "status-beacon-interval": "600" }

Because this parameter was not included, the Presence job was unable to fetch the necessary pillar data, resulting in a timeout.

Resolution

To resolve the issue:

1. Edit the manually created Enable Presence job in the RaaS UI.

2. Add the missing parameter under the Pillar override section:

   {
       "status-beacon-interval": "600"
   }
   

3. Save the job configuration.

4. Re-run the job.

After adding the required parameter, the job completes successfully, and the Presence feature is enabled on the Minions. This can be confirmed by reviewing the Minion status in the RaaS UI.

Also Refer the below KB How to Create the Enable Presence Job in SaltStack