Unable to perform vCenter Server upgrade through SDDC manager, "No Available Updates"

Products

• VMware SDDC Manager / VCF Installer

Issue/Introduction

1. Navigate to the Updates tab on the Workload domain in SDDC Manager.
2. Under Available updates, the option to initiate vCenter Server upgrades is missing; instead, the message "No Available Updates" is displayed.
   
   

Environment

VCF 9.0.1.0
Aria Operations 9.0

Cause

This issue typically occurs if:

• The vCenter Server in the management domain was not upgraded successfully.
• Or, vCenter Server object is in unhealthy status on SDDC manager.

The following warning may be observed in the /var/log/vmware/vcf/lcm/lcm-debug.log logs:

YYYY-MM-DDTHH:MM:SS WARN [vcf_lcm,...] [c.v.e.s.l.s.i.InventoryUpgradeServiceImpl,...] Failed domain type: MANAGEMENT id: <ID> failed items: UpgradeItem(id=<ID>, type=PSC, parentId=<ID>, parentType=VCENTER, sequenceNumber=1, isUserInputRequired=false)

 

Resolution

To resolve this inconsistency in VCF 9.0.1.0 or Aria Operations 9.0, perform an inventory sync:

1. Connect to the platform database to review the status of the PSC and vCenter tables: 

psql -h localhost -U postgres -d platform

Run the following queries:

select * from PSC;select * from vcenter;

Note: If the "status" for these object is in "ERROR" state and not "ACTIVE". Proceed with Step 2.

2. Perform an inventory sync on VCF-OPS to reconcile the drift between the vCenter Server and SDDC Manager.