Unable to insert an image to a knowledge document with an error "File attachment 'new bitmap image.bmp' has a prohibited file type. Please choose a different file."

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Issue:

When we try to insert an image to Resolution field of a knowledge document, an error "File attachment 'xxx.bmp' has a prohibited file type. Please choose a different file." appears as shown in the following screenshot and it fails.

<Please see attached file for image>

Cause:

Out-of-the-box, inserted images of knowledge documents are stored in "Quick Upload" folder under "Images" Repository. As a default, only *.gif, *.jpeg, and *.jpg files are permitted to store into the Repository. 

 

Resolution:

In order to insert the *.bmp or another image file type, you need to add its extension to Prohibited File Types list of the Repository as per below.

1. Log into Service Desk using the Service Desk Administration account and open [Administration] tab. 
2. Go to 'Attachments Library' > 'Repositories' and right click on "Images" repository and select <Edit>. 
   
   

   <Please see attached file for image>

   
   
   
3. Add *.bmp to the 'Prohibited File Types' field.
   
   <Before>
   !gif,jpeg,jpg
   
   <After>
   !gif,jpeg,jpg,bmp 
   
   

   <Please see attached file for image>

   
   
   
4. Click <Save> to save all changes. 

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: