ERROR: 'LCMVROPSSYSTEM29002', message:'VMware Aria Operations collector group operation failure' while performing inventory sync on Aria Suite LCM.

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

When performing an inventory sync or integration task in VMware Aria Suite Lifecycle (vRSLCM) with VMware Aria Operations, the operation fails with the error message:
Log Path: /var/log/vrlcm/vmware_vrlcm.log

INFO vrlcm[1702] [http-nio-8080-exec-9] [c.v.v.l.r.c.RequestController]  -- Retry error cause data : [ {
"messageId" : "LCMVROPSSYSTEM29002",
"message" : "VMware Aria Operations collector group operation failure",
"eventId" : "<Event-UUID>",
"retry" : true,
"exceptionMessage" : "unable to fetch the collector groups configurations from VMware Aria Operations server, check collector groups exist in VMware Aria Operations",
"exceptionStackTrace" : "com.vmware.vrealize.lcm.plugin.common.vrops.exceptions.CollectorGroupOperationsException: unable to fetch the collector groups configurations from VMware Aria Operations server, check collector groups exist in VMware Aria Operations\n\tat com.vmware.vrealize.lcm.plugin.core.vrops.tasks.SyncCollectorGroupsTask.execute(SyncCollectorGroupsTask.java:74)\n\tat com.vmware.vrealize.lcm.automata.core.TaskThread.run(TaskThread.java:62)\n\tat java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)\n\tat java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)\n\tat java.base/java.lang.Thread.run(Unknown Source)\n",
"localizedMessageId" : "VROPS_SYNC_COLLECTOR_GROUP_TASK_ERROR_00002",
"parameters" : null,
"properties" : {
"vropsMasterNodeIP" : "<FQDN>",
"vropsAdminPassword" : "JXJXJXJX"

Environment

Aria Suite Lifecycle Manager 8.18.x
Aria Operations 8.18.x

Cause

The failure occurs due to a Collector Group UUID mismatch between VMware Aria Suite Lifecycle and VMware Aria Operations.

This can happen when:

• Collector Group configurations are modified directly in Aria Operations after initial integration.

• UUID mapping information between vRSLCM and Aria Operations becomes inconsistent due to updates or sync interruptions.

As a result, the API call from Aria Suite Lifecycle fails while fetching the collector group configurations.

Resolution

1. Validate the Collector Group configuration in Aria Operations:

   • Log in to the Aria Operations UI.

   • Ensure that:

     • All Cloud Proxies are online and collecting data from endpoints.

     • The integration is configured using Collector Group, not individual nodes.

2. Synchronize Collector Group UUID information:

   • Navigate to Administration > Cloud Proxies > Collector Groups.

   • Rename the problematic Collector Group identified from the vrlcm logs.

3. Retry the inventory sync in Aria Suite Lifecycle:

   • Initiate the inventory sync again.

   • The operation should now complete successfully.

Additional Information

• Ensure both Aria Suite Lifecycle and Aria Operations are running compatible versions as per the VMware Interoperability Matrix.

• Avoid manually modifying collector groups post-integration without revalidating the UUID consistency.