The SYMCScan service has stopped and can not be restarted.

Products

• Protection Engine for NAS
• Protection Engine for Cloud Services

Issue/Introduction

Your Symantec Protection Engine (SPE) service has stopped and can not be restarted.  A review of the SymantecProtectionEngineAbortLog.txt shows the following:

400 CSAPI failed to initialize.
0 Symantec Protection Engine is shutting down; logs may contain more information.

When CSAPI logs are enabled the following is noted:

ERROR, SGS]	CLocalStargateScanner::Initialize(), Stargate digest directory unset. Digest directory: /opt/SYMCScan/bin/definitions/Stargate/digest [csapi_cstargatescanner.cpp:263(Initialize)]

Environment

SPE 9.x on Linux

Cause

The /opt/SYMCScan/bin/definitions/Stargate/digest directory is missing.

Resolution

Re-bootstrap stargate by performing the following steps

1. Stop the SPE service:
   

   sudo /etc/init.d/symcscan stop

2. Create a copy of the existing Stargate folder:
   

   mv /opt/SYMCScan/bin/definitions/Stargate/ /opt/SYMCScan/bin/definitions/Stargate-backup

3. Create new Stargate Home directory:
   

   mkdir /opt/SYMCScan/bin/definitions/Stargate

4. Copy the contents of the master directory from Stargate-backup to the newly created Stargate directory:
   

   cp -r /opt/SYMCScan/bin/definitions/Stargate-backup/master/*  /opt/SYMCScan/bin/definitions/Stargate

5. Restart the SPE service:
   

   sudo /etc/init.d/symcscan resetart