NSX upgrade from 3.2.0 to 4.2.2.1 fails at shutdown_manager stage

Products

• VMware NSX

Issue/Introduction

• When attempting to upgrade an NSX environment from 3.2.0 to 4.2.2.1, the upgrade fails and produces an error message similar to the one below:
  
  Unexpected upgrade error while upgrading upgrade unit: [MMP] Node upgrade failed: MP upgrade failed at shutdown_manager step
  
  
• There may also be error messages on the other NSX Manager Nodes in the environment showing a similar error to the one below:
  
  Unexpected error while upgrading upgrade unit: [MMP] Upgrade stopped on this node as upgrade on other node ######## has failed.

Environment

VMware NSX 3.2.0

Cause

• A service that needs to be stopped and then restarted on the NSX Manager does not successfully stop or start back up
• There is a memory issue on the NSX Manager which is preventing the services from successfully starting back up

Resolution

Please note that it is not recommended to perform a reboot of any of the NSX Managers, Edges, or Hosts during an upgrade as this can cause further issues to the environment. 

To resolve this issue, please open a support case with VMware by Broadcom and include the following data points:

• All NSX Manager logs
• Screenshots of the error messages seen in the failed state
• Details of any troubleshooting processes that may have taken place. 

For further assistance with the process above, please refer to the articles below:

• Creating and managing Broadcom support request (SR) cases
• Collect Support Bundles from NSX 3.x