Issues with reporting gaps in tenant

Products

• CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

We are seeing issues with metrics reporting gaps. Below is a snapshot. We have already restarted our cloudproxy instances. Can you check if there is an issue on saas side ? Below is what we see in the agent logs.

[ERROR] [IntroscopeAgent.GraphSender] error occurred while sending graph to EM, Outgoing mailbox is closed. Message cannot be sent
com.wily.isengard.message.MessageUndeliverableException: Outgoing mailbox is closed. Message cannot be sent

Resolution

Internal analysis showed a lot of client connections issues. This proved to be an issue on the customer side