search cancel

Where are IDM installation logs?

book

Article ID: 41743

calendar_today

Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal CA Risk Analytics CA Secure Cloud SaaS - Arcot A-OK (WebFort) CLOUDMINDER ADVANCED AUTHENTICATION CA Secure Cloud SaaS - Advanced Authentication CA Secure Cloud SaaS - Identity Management CA Secure Cloud SaaS - Single Sign On

Issue/Introduction

Introduction: 

When an install fails, there are three install logs that support needs to assist.

Background:  

When installing Identity manager, on occasion it will fail. Unfortunately one log may not be enough to express what is happening with the installation.

Environment:  

12.6

Instructions: 

The 3 files are located in the following folders:

\CA\Identity Manager\IAM Suite\Identity Manager\caiamsuite.log

\CA\Identity Manager\install_config_info\CA_Identity_Manager_InstallLog.log

\CA\Identity Manager\IAM Suite\Identity Manager\install_config_info\CA_IAM_Suite_InstallLog

Environment

Release:
Component: IDMGR