vCenter logins are slow
Article ID: 417423
Updated On:
Products
Issue/Introduction
Logging into vCenter with Active Directory account is slow to log in. [email protected] account log in time is normal.
Environment
VMware vCenter 7.x
VMware vCenter 8.x
Cause
The vmware-identity-sts.log on vCenter indicated a problem accessing the configured LDAP server. The issue is not related to an SSL certificate as LDAPs not in use on vCenter.
Cannot establish ldap connection with URI: [ldap://#####.###.###] because [com.vmware.identity.interop.ldap.ServerDownLdapException] with reason [Can't contact LDAP server] therefore will try to attempt to use secondary URIs, if applicable.
Unable to ping the configured LDAP server from vCenter or a secondary workstation.
The sole LDAP server (Active Directory Domain Controller) was decommissioned and no longer able to provide authentication services for vCenter.
Resolution
A new LDAP server will need to be provided in the environment for vCenter to use for authentication. The current AD over LDAP configuration will need to be removed and a new connection created in vCenter.
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