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Spectrum connector restarts frequently

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Article ID: 41729

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

Issue:

Spectrum Connector installed on remote site restart frequently.

 

Error messages seen in log:

Connector is restarting due to critical error: MDR host <hostname> is unavailable.

 

Cause:

Spectrum Connector lost connection to Spectrum Server. 

 

Environment:

SOI 3.3, 4.0

 

Resolution:

Increase heartbeat timeout value from 90000 to 900000 message between the Spectrum connector and Spectrum server. Also verify that the following ports are available: 

– Port 14002 (SpectroSERVER) 

– Port 14004 (Location Server) 

– Port 14006 (CORBA Name Server) 

 

 The SpectroSERVER needs access to the following port on the Connector machine: 

– Port 14001 (Connector Server)

 

 

 

 

 

 

Environment

Release: SAMBDL99000-3.3-Spectrum-Service Assurance Manager-Promotional Bundle
Component: