Not able to get the metrics data in operator console

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We are not able to get the metrics data like cpu and memory for multiple servers in operator console. As checked all these servers are up and running in UIM.

Environment

UIM 23.4.4

probe: cdm 8.02

Resolution

In the DB the CM_CONFIGURATION_ITEM table did not contain the CIs related to the CDM probe.

When we check the hub which is managing the related robots for the probe discovery queue, observed that the subject name is written in upper case as PROBE_DISCOVERY instead of the lower case.

After correcting this and restarting the CDM probe, it started pushing the CIs in the DB, and can view those in the UI as well.

Additional Information

The CDM probe v7.22 and above uses a `probe_discovery` queue (similar to Java probes) instead of `niscache` for sending inventory and CI/metric metadata.

Ensure that the `probe_discovery` queue is configured on all the hubs.