Collecting NSX support bundle when using DSM

Products

• VMware Data Services Manager

Issue/Introduction

This document is for DSM users using NSX for their workloads.

At this time DSM can not collect Support Bundles for NSX through the built-in log bundle collection (https://techdocs.broadcom.com/us/en/vmware-cis/dsm/data-services-manager/2-1/getting-started-with-vmware-data-services-manager/administering-vmware-data-services-manager/collecting-system-logs.html). Manual action is needed to gather support bundles.

 

The support team requires two types of logs:

1. Workload Management Logs: Contains logs for the Supervisor Control Plane VM's/Supervisor Cluster.

2. Guest Cluster (TKG) Logs: Contains all of the logs for a specific guest cluster.

Environment

VMware vSphere 7.0 with Tanzu

VMware vSphere 8.0 with Tanzu

VCF 9.0.0

VCF 9.0.1

VCF Automation 9.0.0.0

VCF Automation 9.0.1.0

Data Service Manager 9.0.0.0

Data Service Manager 9.0.1.0

Resolution

To collect these two types of logs, please refer to https://knowledge.broadcom.com/external/article/345464/gathering-logs-for-vsphere-with-tanzu.html and make sure to include these in your support bundle.