CA Identity Manager- Failed to access the IGA xpress console
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CA Identity Manager- Failed to access the IGA xpress console

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Article ID: 417137

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Updated On:

Products

CA Identity Manager

Issue/Introduction

While trying to access the IGA Xpress console, it fails with an error below

run.sh[12921]:     sock = socket.socket(family=family)
run.sh[12921]:     _socket.socket.__init__(self, family, type, proto, fileno)
run.sh[12921]:     ~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
run.sh[12921]: OSError: [Errno 97] Address family not supported by protocol
systemd[1044]: xpress.service: Main process exited, code=exited, status=1/FAILURE
systemd[1044]: xpress.service: Failed with result 'exit-code'.
run.sh[12921]:     sock = config.bind_socket()
run.sh[12921]:     sock = socket.socket(family=family)

Environment

IGA Version 15.0

Cause

This issue occurs when the ipv6 is disabled at the kernel level

Resolution

To address this issue, the Engineering Team has created a fix Iga Xpress 1.0.1-44

Please raise a support ticket for the HF.