Microsoft Store Import Wizard Fails Due to HTTP Connection Error

Products

IT Management Suite Software Management Solution

Issue/Introduction

Microsoft Store Import Wizard Fails Due to Failure to Redirect from HTTP to HTTPS.

When attempting to import applications from the Microsoft Store using the Microsoft Store Import Wizard in IT Management Suite (ITMS) 8.8, the operation fails, sometimes after timing out or displaying an error during the app search or selection phase.

“ProductId [9NH... ] search error: Undetermined request error has occurred”

A common error message observed in the console or logs is:

"ProductId [9NHT9RB2F4HD] search error: Undetermined request error has been occured".

Analysis of the logs reveals that the Notification Server (NS) is attempting to access the Microsoft Display Catalog API using an HTTP URL, which the server fails to connect to or fails to follow the immediate redirect to the required secure HTTPS URL.

From NS Log:

Request for URL http://displaycatalog.mp.microsoft.com/v7.0/products/XP8BT8DW290MPQ?market=US&languages=en-US,en,neutral completed with error: An error occurred while sending the request.
-----------------------------------------------------------------------------------------------------
Date: 10/13/2025 2:51:10 PM, Tick Count: 963620781 (11.03:40:20.7810000), Size: 462 B
Process: w3wp (16520), Thread ID: 765, Module: Altiris.SoftwareManagement.dll
Priority: 2, Source: PackageSearchEngine+<SearchAsync>d__18.MoveNext

Steps to duplicate:

Manage > Software
Add Software button > Import Microsoft Store Package
Add a search term. Tried with Copilot, but other apps give the same error
Highlight searched for app and click next

Environment

ITMS 8.8
Software Management Solution 8.8

Cause

Known issue.

Error “ProductId [XP8... ] search error: DCatFD:NotFound: The requested resource could not be found.” usually means:

— the Symantec Management Console (Altiris) Microsoft Store Import Wizard is unable to locate or download the package metadata for the specified Product ID from the Microsoft Store feed.

The core issue is that the Microsoft Store Import Wizard attempts to retrieve application information from a Microsoft API endpoint using an HTTP URL.

Example of the URL attempt from logs:

http://displaycatalog.mp.microsoft.com/v7.0/products/9NHT9RB2F4HD?market=US&languages=en-US,en,neutral

This link is expected to redirect immediately to the secure HTTPS equivalent.
However, the NS service-side code either fails to follow this redirect or encounters an error while sending the initial request over HTTP, resulting in the failure.

Resolution

This issue is currently under investigation with our Broadcom Development team. A fix is targeted tentatively for our ITMS 8.8.1 Release.

Workaround: Set Core Setting to Force HTTPS

A workaround is available that forces the ITMS functionality to use a secure HTTPS URL for the package catalog, thereby bypassing the problematic HTTP attempt and redirect failure.

In the Symantec Management Console, navigate to the Core Settings.
Locate and modify the Core Setting responsible for the Microsoft Store Package Catalog URL.
Set the MsStorePackageCatalogUrl Core Setting value (Updating Core Settings in ITMS 8.5 and later) to the following Microsoft HTTPS URL:
- https://eus2s1c-displaycatalog.frontdoor.bigcatalog.commerce.microsoft.com

This change is known to resolve the issue because it forces the wizard to stick to HTTPS URLs for communication with the Microsoft Store API.

Additional Information

Related Microsoft Store Import Issues

For reference, you may also encounter or be interested in these other known Microsoft Store-related import issues:

- Microsoft Store Import Wizard Fails with "No download URLs found" for Outlook for Windows and other apps
- Microsoft Store Import Wizard Fails for Applications Using EXE Package Format