Reinstalling the App Control Server

Products

• Carbon Black App Control

Issue/Introduction

Steps for completing an uninstall and reinstall of the App Control Server software.

Environment

• App Control Server: All Supported Versions
• Microsoft Windows: All Supported Versions

Resolution

1. Backup all critical components.
   • DAS database full backup
   • Agent Communication Certificate (with Private Key)
   • IIS Certificate (if different than the Communication Certificate)
   • App Control Server installer for the currently installed version.
2. If an Agent is installed on the application server, from the Console
   1. Disable Tamper Protection
   2. Move the Agent to Local Approval
   3. For other security software, make sure Server Exclusions are in place
3. Log in to the application server hosting the Console as the Carbon Black Service Account.
4. Uninstall the App Control Server software from Add/Remove Programs
5. Run the App Control Server install as the Carbon Black Service Account
   1. When prompted, choose "Use Existing Database"
   2. When prompted, use the Certificates stored in the database
      • If issues are encountered, specify the Communication Certificate that was backed up.
   3. Continue the process as outlined in Tech Docs > Server > Server Installation Guide > Installing the Server with a Restored or Reconnected Database.
6. Verify the ability to log in to the Console and that Agents are connecting.
7. Reinstall the relevant Host Package Installers

Additional Information

• Migrate the Server to a New Host
• Reinstall IIS
• Upgrade the Operating System of an App Control Server
• Upgrade the SQL Server Software