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When trying to run reports getting an internal error has occurred (2147023878)


Article ID: 41704


Updated On:


CA Business Service Insight



When trying to run reports, view Service Domains Created, or view metrics created in a contract, I am getting an error on the UI: An internal error has occurred (2147023878). Error in t_log:

Illegal operation attempted on a registry key that has been marked for deletion.


It seems that Windows is trying to access a registry key that actually does not exist. This is usually caused due to an environmental change that causes issues within the Windows operating system.


An example of a trigger to such an error is when a certain patch was applied on the server without restarting it. Please restart the server and check if the issue resolved.

Your IT department should be made aware of this


Component: OBLCRE