Legacy SRM Converge process is being blocked by a stale VSAN Data protection instance

Products

• VMware Live Recovery

Issue/Introduction

Symptoms:

Unable to proceed with Live Recovery convergence due to a stale vSAN Data Protection plugin registration that is not in use.

Environment

Live Recovery 9.0.4 / 9.0.3

Resolution

The issue can be resolved by manually removing the stale vSAN Snapshot extensions via the vCenter Managed Object Browser (MOB).

Steps to remove extensions via MOB:

1. Open a web browser and navigate to the vCenter MOB URL: https://<vCenter-FQDN-or-IP>/mob/?moid=ExtensionManager

2. Log in with your SSO administrator credentials (e.g., [e-mail]).

3. Under the Methods table, click on UnregisterExtension.

4. A new window will appear. In the Value field, enter the first extension ID: com.vmware.vsan.snapshotservice

5. Click Invoke Method. The page should return "void" if successful.

6. Close the method window and click UnregisterExtension again.

7. In the Value field, enter the second extension ID: com.vmware.vsan.snapshot.manager.client

8. Click Invoke Method.

9. Refresh the main ExtensionManager page and verify that these IDs are no longer listed under the extensionList properties.

Note: Once the extensions have been removed, proceed with the upgrade/convergence process.