Active Directory Logins Not Working Properly on Server Version 8.11.2 and 8.11.4

Products

• Carbon Black App Control

Issue/Introduction

After upgrading to App Control version 8.11.2 or 8.11.4, AD logins with the format "Domain\User" no longer work. 

Environment

• App Control Server: 8.11.2 - 8.11.4
• App Control Server integrated with Active Directory domains

Resolution

This issue was tracked under EPCB-24165 and fixed with the release of Server 8.12.0.

Additional Information

If necessary, the following workaround can be used:

1. Log in to the App Control console as a local (non-AD) account
2. Navigate to Settings (Gear Icon) > Login Accounts > Users tab
3. Delete the affected user(s)
   • If the user has multiple variations of the same login (IE [email protected] and domain/user) delete both variations.
4. Have the AD user login again
   • The account will be automatically re-created at login. No need to manually re-create