Site Recovery plugin is not available on the vCenter server after registering vSphere Replication with it
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Site Recovery plugin is not available on the vCenter server after registering vSphere Replication with it

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Article ID: 416701

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Updated On:

Products

VMware Live Recovery VMware vCenter Server

Issue/Introduction

  • Site Recovery plugin is not available on the vCenter server after registering vSphere Replication with it
  • The VRMS appliance management is not available from the vCenter server since the plugin is absent

  • However, the appliance management is accessible directly on https://#####:5480
  • The DR UI also is accessible using https://#####/dr
  • The VRMS appliance management is accessible and it shows that its is successfully registered 

Environment

  • VMware Live Recovery
  • VMware vSphere Replication
  • VMware Live Site Recovery
  • VMware Site Recovery Manager
  • VMware vCenter Server

Cause

  • The VRMS appliance is deployed using only the NetBIOS name and not the complete FQDN
  • However, the DNS entry forward and reverse lookup lists the FQDN
  • This causes the download of the plugin to fail since the vSphere Web Client on the vCenter is not able to resolve the IP of the VRMS appliance
  • /var/log/vmware/vsphere-ui/logs/vsphere_client_virgo.log points to the fact that download of the package from the vSphere Replication has failed because of a "Unknown Host" exception:

[<timestamp>] [ERROR] sdk-plugin-deployer-86019     com.vmware.vise.plugin.status.RemotePluginStatusServiceImpl       DOWNLOAD_FAILED: Error downloading plugin package com.vmware.drui.plugin:8.7.0.21589505 from https://#####:443/drplugin/plugin.json.zip. Reason: Download error. Make sure that the URL is reachable and the thumbprint is correct.
[<timestamp>] [ERROR] sdk-plugin-deployer-86019     com.vmware.vise.plugin.extension.VcExtensionManager               Downloading plugin package: 'com.vmware.drui.plugin:8.7.0.21589505' registered in vCenter: '<vcenter_fqdn> (<vcenter_service_id>)' has failed. java.util.concurrent.CompletionException: com.vmware.vise.plugin.download.PluginDownloadException: java.net.UnknownHostException: <vrms_hostname>: Name or service not known
        at java.util.concurrent.CompletableFuture.encodeThrowable(CompletableFuture.java:273)
        at java.util.concurrent.CompletableFuture.completeThrowable(CompletableFuture.java:280)
        at java.util.concurrent.CompletableFuture$AsyncRun.run(CompletableFuture.java:1643)
        at com.vmware.vise.util.concurrent.QueuingCachedThreadPool$2.call(QueuingCachedThreadPool.java:873)
        at java.util.concurrent.FutureTask.run(FutureTask.java:266)
        at com.vmware.vise.util.concurrent.QueuingCachedThreadPool$QueueProcessor.run(QueuingCachedThreadPool.java:1271)
        at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
        at java.util.concurrent.FutureTask.run(FutureTask.java:266)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
        at com.vmware.vise.util.concurrent.WorkerThreadFactory$1.run(WorkerThreadFactory.java:64)
        at java.lang.Thread.run(Thread.java:750)
Caused by: com.vmware.vise.plugin.download.PluginDownloadException: java.net.UnknownHostException: <vrms_hostname>: Name or service not known
        at com.vmware.vise.plugin.download.PluginDownloadServiceImpl.download(PluginDownloadServiceImpl.java:195)
        at com.vmware.vise.plugin.async.task.PluginDownloadTask.run(PluginDownloadTask.java:51)
        at java.util.concurrent.CompletableFuture$AsyncRun.run(CompletableFuture.java:1640)
        ... 9 common frames omitted
Caused by: java.net.UnknownHostException: <vrms_hostname>: Name or service not known
[<timestamp>] [ERROR] ce-extension-mngr-pool-86022 70080504 107665 200116 com.vmware.vise.plugin.download.PluginDownloadServiceImpl         Downloading plug-in package 'com.vmware.vrUi:8.7.0.21589505' to '/etc/vmware/vsphere-ui/cm-service-packages/com.vmware.cis.vsphereclient.plugin/com.vmware.vrUi-8.7.0.21589505/plugin-package.tmp' has failed due to unknown reasons. Removing failed plugin package folder '/etc/vmware/vsphere-ui/cm-service-packages/com.vmware.cis.vsphereclient.plugin/com.vmware.vrUi-8.7.0.21589505'. java.net.UnknownHostException: <vrms_hostname> Name or service not known

 

Resolution

  1. Change the hostname of the VRMS appliance to a FQDN using the Virtual Appliance Management Interface(VAMI)
  2. Replace the self signed certificate of the VRMS to reflect the FQDN
  3. Re-register the VRMS appliance
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