Request that MDR (Managed Detection and Response) Be Enabled

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
• Carbon Black Cloud Managed Detection and Response

Issue/Introduction

To request that MDR (Managed Detection and Response) be enabled.

• Note that this is a paid entitlement that must be purchased through Novacoast

Environment

• Carbon Black Cloud: Managed Detection and Response

Resolution

1. Download the attached MDR Enablement Form
2. Complete the fields
   • Fill in "Customer Name" line: This is the name of the company authorizing the addition of MDR.
   • Fill in "Customer Domain" line: This is ORG Name of the Carbon Black Cloud ORG that MDR is being added to.
   • Fill in "Customer Org ID:" line: This is the ORG ID of the Carbon Black Cloud ORG that MDR is being added to.
   • Fill in "Customer Org Key:" line: This is the ORG Key of the Carbon Black Cloud ORG that MDR is being added to.
   • Check the box to Enable or Disable MDR
   • Fill in the "Signature" line: An authorized representative of the company specified in the "Customer Name" field must sign this line.
   • Fill in the "Printed Name" line: Print the name of the signatory.
   • Fill in the "Title" line: Print the title of the signatory.
   • Fill in the "Date" line: Provide completion date of the Outsourcer Authorization Form
3. Submit the completed form to the Support team by opening technical ticket.