Ability to customize Trouble Ticket ID hyperlinks

Products

• DX Operational Intelligence

Issue/Introduction

Is it possible to customize the hyperlinks of the Trouble Ticket ID fields on DXO2

Environment

DXO2-SAAS

Resolution

 If the tcket was not created via the DXO2-ITSM integration, we cannot customize its ticket URL through the NIM-ITSM mapping.

To add url links there two methods :

1. At time of ingestion or integration of the ticket. That part of the mapping to  ‘troubleTicketUrl’
2. Via the API for  ‘troubleTicketUrl’

Here’s the sample API call:using API update method.

 
curl --location 'https://xxxxx/jarvis/v2/ingestion' \ --header 'index-name: ao_itoa_update_alarms_all_1' \ --header 'Authorization: <Bearer token>' \ --header 'Content-Type: application/json' \ --data '{ "documents": [ { "header": { "product_id": "ao", "tenant_id": "{{tenant_id}}", "doc_type_id": "ao_itoa_update_alarms_all_1", "doc_type_version": "1" }, "body": [ { "alarm_unique_id": "<alarm unique id>", "doc_type_id": "<doc type id>", "doc_type_version": "1", "product": "<product name>", "username": "TestUser", "update_fields": [ { "name": "troubleTicketUrl", "value": "<link>" } ] } ] } ] }'
For more details, please refer to the technical documentation:

Update Specific Fields API