VCF SSO Login Failure on vCenter UI 9.0 with Embedded vIDM

Products

• VCF Operations
• VMware vCenter Server

Issue/Introduction

• We see an Error "An error occurred while fetching identity providers. Please try again later. If problem persists, contact your administrator" while accessing the vCenter 9.0 UI with VCF SSO login authentication.

• The VCF SSO authentication works with other Integrated components

Environment

VCF Operations 9.x with VCF SSO (Embedded)

vCenter 9.0

Cause

The VMware Trust Management service, which is responsible for handling authentication and security mechanisms, was found to be in a stopped state.

Resolution

1. Login to Management Interface :  https://appliance-IP-address-or-FQDN:5480.  Log In to the vCenter Server Management Interface

2. Manually start the VMware Trust Management service via the VAMI interface.

3. Verify if the VCF SSO Login works from the vCenter UI.