VCF SSO Login Failure on vCenter UI 9.0 with Embedded vIDM

Products

• VCF Operations
• VMware vCenter Server

Issue/Introduction

• We see an Error "An error occurred while fetching identity providers. Please try again later. If problem persists, contact your administrator" while accessing the vCenter 9.0 UI with VCF SSO login authentication.

• The VCF SSO authentication works with other Integrated components

• VCF-SSO status for Management vCenter shows as Failed under Identity & Access in VCF Operations

Environment

VCF Operations 9.x with VCF SSO (Embedded)

vCenter 9.0

Cause

VMware Trust Management service, which is responsible for handling authentication and security mechanisms, was found to be in a stopped state in vCenter server.

Resolution

• Login to Management Interface of the vCenter server :  https://vCenter-IP-address-or-FQDN:5480. 
             Refer to: Log In to the vCenter Server Management Interface
• Manually start the 'VMware Trust Management service via the VAMI interface.
• Verify if the VCF SSO Login works from the vCenter UI.
  
  

Additional Information

• To manually start the command from the vCenter server CLI, log in via SSH as the root user and run the following:

  service-control --start vmware-trustmanagement
  
  

• Validate the service status:
  
  service-control --status --all