Unable to open VM web console errors out as "Disconnected, Retry".

Products

• VMware Cloud Director

Issue/Introduction

Launching VM Console from VCD, errors out as "Disconnected,Retry"
Launching the web console from the vCenter is successful

We see error "ERR_CERT_AUTHORITY_INVALID" 

Environment

VCD 10.x

Cause

Web Portal certificate under Public Addresses is still running with old certificate, hence we are seeing trust certificate error while opening VM Console.

Resolution

Replace new certificate for Web Portal using your VMware Cloud Director Service Provider Admin Portal

1. Import new Trusted Certificates  : https://techdocs.broadcom.com/us/en/vmware-cis/cloud-director/vmware-cloud-director/10-5/import-trusted-certificates.html

2. Replace web Portal certificate under Public Addresses. : https://techdocs.broadcom.com/us/en/vmware-cis/cloud-director/vmware-cloud-director/10-6/vmware-cloud-director-service-provider-portal-guide-10-6/managing-system-settings-admin/configure-public-addresses-admin.html