"A general system error occurred: A depot is inaccessible or has invalid contents. Make sure an official depot source is used and verify connection to the depot" while uploading vCenter zip update bundle to lifecycle manager

Products

• VMware vCenter Server

Issue/Introduction

• An error is displayed when trying to import a vCenter update bundle into vLCM (vCenter Lifecycle Manager) to upgrade the vCenter.
• Error snippet:

• Import of the VMware-vCenter-Server-Appliance-8.0.3 zip file failed

  Step 1 - Successful

  Step 2 - Failed with error

  • “A general system error occurred: A depot is inaccessible or has invalid contents. Make sure an official depot source is used and verify connection to the depot”

Environment

VMware vCenter Server 7.0.x
VMware vCenter Server 8.0.x

Cause

The error encountered with vCenter Lifecycle Manager was due to attempting to import a vCenter ZIP file.

Resolution

Note: VMware vSphere Lifecycle Manager enables centralized and simplified lifecycle management for VMware ESXi hosts through the use of images and baselines.

Please follow the instructions in the below article to perform the upgrade on vCenter.

Upgrade vCenter Server 7.0 to 8.0

Additional Information

Please find details of Lifecycle manager usage below:

• Import Updates to the vSphere Lifecycle Manager Depot
• What is vSphere Lifecycle Manager