VCF/SDDC Manager reports error, "Product ###### with version ######## is not compatible with product ######## with version ########"

Products

• VMware SDDC Manager

Issue/Introduction

SDDC Manager throws the following error, "VCF/SDDC Manager reports error, "Product ###### with version ######## is not compatible with product ######## with version ########""

The Upgrade Path shows compatible on the Product Interoperability Result. 

Environment

VMware Cloud Foundation 9.x 
VMware Cloud Foundation 5.x

Cause

VVS Data is not automatically downloading and is out of date. 
VVS Data is missing from the SDDC Manager.
VVS Data is incorrect. 

Resolution

You can manually download the VVS data using the following curl command:

curl 'https://vvs.broadcom.com/v1/products/bundles/type/vcf-lcm-v2-bundle?format=json' \
  --header 'x-vmw-esp-clientid: vcf-lcm' > /nfs/vmware/vcf/nfs-mount/compatibility/VmwareCompatibilityData.json

 

jq -r '
  .products[] |
  select(.productName == "SDDC Manager") |
  .releases[] |
  select(.version | contains("5.2.1.2")) |
  .interops[] |
  select(.productName | contains("NSX")) |
  .version
' /nfs/vmware/vcf/nfs-mount/compatibility/VmwareCompatibilityData.json | sort -V