HCX hyperscaler license update not reflecting in UI

Products

• VMware HCX

Issue/Introduction

For VMware HCX 4.11 version deployed through hyperscaler, when the license is updated for the end customer through hypercaler, the license information is not reflecting the proper licence such as from "Advanced" to "Enterprise". 

End customer confirms enterprise only features such as RAV is working properly.

Environment

VMware HCX 4.11

Cause

This is a known cosmetic issue with the way Hyperscaler keys are displayed in the UI of an existing installation of HCX. 

 

Resolution

This is a cosmetic issue, does not affect functionality.

 

For more details, please check the following KBs:

HCX Enterprise features for Hyperscaler/VCPP license are not available after upgrading to 4.11. 

HCX VCPP License failed to apply with the error "Local licensing verification failed due to an invalid or expired key. See VMware KB 95336"