Conditional values on custom forms on catalog items for ServiceNow not parsing as expected in ITSM form
Article ID: 415917
Updated On:
Products
VCF Operations/Automation (formerly VMware Aria Suite)
Issue/Introduction
- In Service Broker, a custom form may be configured with a conditional value (e.g., for VM placement) that is set to automatically select when a Project is chosen on the form.
- This functionality works as expected within the native Service Broker UI (navigating via Consume > Catalog). When a user selects a Project, the conditional field is correctly auto-selected on the New Request form.
- However, when the same catalog item is accessed and requested through the ServiceNow portal, the conditional logic does not trigger. The field is not auto-selected and requires manual user input.
Environment
Aria Automation 8.18.x
ServiceNow VCF Automation Plugin 8.18.1, 9.0.0
Cause
Known bug
Resolution
The issue has been identified as an bug and requires a script change to resolve the issue.
Issue is scheduled to be fixed in next release of the plugin, version 9.0.2
Additional Information
Please watch ServiceNow store for plugin version 9.0.2 release
ServiceNow Store:
https://store.servicenow.com/store/app/0349abae1be06a50a85b16db234bcbbb#:~:text=The%20VMware%20Aria%20Automation%20Plugin%20will%20only%20supports%20latest%20versions,the%20plugin%20claims%20to%20support.
Compatibility Matrix
https://techdocs.broadcom.com/us/en/vmware-cis/aria/aria-automation/8-18/automation-itsm-master-map-administration-guide-8-18/copy-of-preparation-for-installation/copy-of-compatibility-matrix.html
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