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Upgrade Fails to UIM 8.47


Article ID: 4159


Updated On:


DX Unified Infrastructure Management (Nimsoft / UIM) NIMSOFT PROBES


When performing an upgrade from compatible versions of UIM (8.2 - 8.47) to UIM 8.47, the installation fails with the following errors:

•  Installation logs

ERROR impl.UIMServerUpgradePreparationController:configureMonitorsForUpgrade:583 [SwingWorker-pool-2-thread-3]  - NimException caught.

•  Windows event logs


The Windows event logs show that it is looking for Windows C++ redistributable version 10 when the installer is running. The current version is


UIM 8.3, 8.4, 8.47


  1. Upgrade the hub and controller to 7.80.
  2. Drag and drop the following package (vs2010sp1_vcredist_x64) from the Archive to the primary robot:

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKGaAAO" alt="2010 dist.png" width="859" height="336">


Once these steps were performed the upgrade completed without any additional problems.


1558699911816000004159_sktwi1f5rjvs16ov2.png get_app