VMware Live Site Recovery Appliance Shows as Disconnected After vCenter Server SSL Certificate Renewal

Products

• VMware Live Recovery

Issue/Introduction

Following the renewal of the vCenter Server Appliance SSL Certificate, the VMware Live Site Recovery Appliance connection was shown as disconnected within the VMware Live Site Recovery GUI.

This issue prevents live site recovery operations and may display errors when accessing live site recovery configurations or statuses.


* A generic error has occurred in the vSphere Replication Management Server. Exception details: „javax.net.ssl.SSLException: Certificate thumbprint mismatch, expected: ##:##:##:##:##... but encountered:##:##:##:##:##... or ##:##:##:##:##...

Environment

 

• Product: VMware Live Site Recovery 9.x
  
  

• Appliances Involved:

  • vCenter Server Appliance (VCSA)

  • VMware Live Site Recovery (VLSR)

 

Cause

When the SSL certificate of the vCenter Server Appliance is renewed or replaced, the new certificate information is not automatically propagated to the VMware Live Site Recovery Appliance.

As a result, the VMware Live Site Recovery Appliance retains the old certificate trust, causing the management connection between vCenter and VMware Live Site Recovery to break. This results in a “Disconnected” status being displayed in the VMware Live Site Recovery Appliance management interface.

Resolution

To restore the connection between the vCenter Server Appliance and the VMware Live Site Recovery Appliance, renew (change) certificate or reconfigure the appliance on the VMware Live Site Recovery Appliance using the steps below:

Reconfigure the Appliance

 

1. Log into the VMware Live Site Recovery Appliance Management Interface (VAMI):

   • Open a browser and navigate to:

      

     https://<VLR-Appliance-IP>:5480

2. Once logged in, access the Management Page of the appliance.

3. Click Reconfigure to start the update process.

4. Enter the vCenter Server username and password, then click Next.

5. Complete the Configure process

6. Allow the VMware Live Site Recovery Appliance to reconfigure and refresh the browser once more.

 

Note : If the sites are showing disconnected in the Recovery UI, perform a Reconnect.

 

Renewing (changing) the Certificate

 

1. Log into the VMware Live Site Recovery Appliance Management Interface (VAMI):

   • Open a browser and navigate to:

      

     https://<VLR-Appliance-IP>:5480

2. Once logged in, access the Management Page of the appliance.

3. Navigate to the following menu:

    

   Certificates → Change → Change

4. Refresh the browser and log back into the VAMI.

5. Click Reconfigure to start the update process.

6. Enter the vCenter Server username and password, then click Next.

7. Complete the Configure process

8. Allow the VMware Live Site Recovery Appliance to reconfigure and refresh the browser once more.

 

Note : If the sites are showing disconnected in the Recovery UI, perform a Reconnect.

 

 

Additional Information

https://techdocs.broadcom.com/us/en/vmware-cis/live-recovery/live-site-recovery/9-0/overview/reconfiguring-the-site-recovery-manager-virtual-appliance/change-the-srm-appliance-certificate.html#:~:text=Last%20Updated%20October%2022%2C%202025,recommended%20for%20non%2Dproduction%20environments.