[VMC] Not receiving email notifications for SDDC activities

Products

• VMware Cloud on AWS

Issue/Introduction

User(s) may not be receiving notifications for activities performed on VMware Cloud on AWS SDDC.

Environment

VMware Cloud on AWS

Cause

• User(s) may not be an Organization Owner/Member.
• User(s) may not have any VMware Cloud on AWS Service Roles assigned to them.
• User(s) may not have the Notification Preference set for receiving email notifications.

Resolution

• Validate whether all of the following configurations are in place:-
  • User(s) are an Organization Owner/Member (Manage a VMware Cloud on AWS Organization)
  • User(s) have at least one VMware Cloud on AWS Service Role assigned to them (Assign Organization and Service Roles)
  • User(s) have Notification Preference set for receiving email notifications:-
    • Set Notification Preferences
    • Notifications Available from VMware Cloud on AWS
• Even after performing the validations, if some/all users are not receiving email notifications, raise a Wolken case with the VMware Cloud on AWS team with the below details:-
  • SDDC details (Get Support).
  • Screenshot showing that the User is an Organization Owner/Member and has at least one VMware Cloud on AWS Service Role assigned to them.
  • Screenshot showing that the required notifications have been selected in the Notification Preference menu.