dxinfo tool when opening a CA Directory ticket

Products

• CA Directory

Issue/Introduction

Every now and then, you may find yourself needing help from Broadcom Support to assist a CA Directory issue. This KB is intended to provide a commonly suggested dxinfo command example to allow you to gather the dxinfo log for support to help you analyze the situation your current implementation is in.

Environment

Component: CA Directory 14.1/x

Resolution

As a start, the following is a couple of product documentation links that provide more details with regard to dxinfo:

• DXinfo Tool -- Collect System Information
• Information Collected by the DXinfo Tool

A commonly suggested command for you to run is like:

dxinfo -d 19991231

Here the 19991231 needs to be replaced with the date when you were experiencing the issue.

This command will collect a number of configuration files plus the log files for the particular day and put them into three files.

With this three files, potentially, it will provide Broadcom Support:

• the operating system of your implementation plus the installation/upgrade history of your implementation,
• the detailed configuration files of all your DSAs. The information will allow us to look into any kind of potential configuration issues,
• the various enabled log files as the issue happened to provide the symptons that can help resolve your issues.