License Key in Usage Meter Hourly Usage Report (HUR) is masked by #####

Products

• VMware vCenter Server
• VMware Usage Meter

Issue/Introduction

• vCenter instance is registered and metered by Usage Meter.
  
  
• The user account of the metered vCenter is created by following the requirement and assign the necessary permissions. 
  
  
• The license information in HUR is masked by #####.

      HUR sample:

# Usage Meter Instance ID: aaaaaaaa-bbbb-cccc-dddd-eeeeeeeeeeee # Report Type: Hourly Usage Report # Usage Period: 2025-10 # Generation time: 2025-10-01T06:00:00Z Product        SKU        Usage Hour        License Key        Quantity        Unit of Measurement VMware Cloud Foundation        <SKU Name>        2025-10-01 00:00:00        XXXXX-#####-#####-#####-XXXXX        64        CORE

When the user account logins to vSphere Client and refer to License page, you won't see the see license keys but the following error message:

 

Environment

Usage Meter 4.8

vSphere 7.0

vSphere 8.0

Cause

This issue happens when the user account of the metered vCenter can't have the required permissions correctly.

One of the scenarios to fails to get the license key information:

   1. Create a new role for Usage Meter metering with the required permissions and assign the role to a user group.

   2. Create a user account with a role of built-in Read-only role and add the user to the user group.

In this case, Read-only role overrides the assigned one of the parent user group, then failed to assign the necessary permissions for Usage Meter metering to the user account.

   

Resolution

1. Review the user account and the user group if there are the different roles are assigned. 

2. Login to vSphere Client with the account for vCenter metering and confirm the license key information can be referred at License page.

Additional Information

Assign Permissions for vCenter Server for Metering with vCloud Usage Meter

Example 3: User Role Overriding Group Role