VMware Identity Manager down after upgrade
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VMware Identity Manager down after upgrade

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Article ID: 415026

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Updated On:

Products

VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

VMware Identity Manager down after applying KB CSP-102092 Patch Instructions for VMware Identity Manager 3.3.7  VMware Lifecycle manager shows :

  • Error Code: LCMVIDM71147
    Failed to update Auth provider with VMware Aria Suite Lifecycle hostname.
    Failed to login to VMware Identity Manager VIDM-FQDN-Load-Balancer. Failed to get admin token: <!doctype html><html lang="en"><head><title>HTTP Status 400 – Bad Request</title><style>

Environment

VMware Identity Manager 3.3.7

Resolution

  1. The recommendation is to to revert this patch, restore the VMware Identity Manager appliance(s) and the Aria Suite Lifecycle appliance from the snapshots taken during the prerequisite phase.

  2. This issue appears to be related to the NSX Load Balancer. The recommendation is to follow the steps from the KB below: vIDM Login Fails with 400 Bad Request Error When Using NSX Load Balancer — Illegal HTTP Header “Remote Port”

  3. Re try KB CSP-102092 Patch Instructions for VMware Identity Manager 3.3.7 and VMware Aria Suite Lifecycle 8.18.0 Patch 5
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