VMware VLR/SRM GUI does not display local consistency groups after device pairs are discovered

Products

• VMware Live Recovery

Issue/Introduction

In the VMware Live Site Recovery (VLR/SRM) GUI, no local consistency groups are listed after device pairs are discovered. 

Environment

VMware Live Site Recovery 9.x

VMware Site recovery manager 8.8

 

Cause

The issue occurs because the SRDF SRA fails to connect to vCenter due to missing authorization records in the Symmetrix Authorization Database.
As a result, the SRA cannot filter VMware-managed devices and fails to populate the local consistency groups in the SRM interface.

The following warnings were found in the SRDF SRA log located at:
/opt/vmware/support/logs/srm/SRAs/sha256_8e42b6dedbd09989c94982bebcdeaffde44876a4c94364d6556dac158a5cc3bf/EmcSrdfSra_20251020.log

[20251020083641 176227  2273 [email protected]] Filtering out devices which are not presented to ESX servers
[20251020083641 176227    13 [email protected]] Creating new viclient
[20251020083641 176227    39 [email protected]  ] Connecting to virtual center
[20251020083641 176227    48 [email protected]  ] [WARNING]: ViClient Security Exception is Enabled.
[20251020083641 176227   304 [email protected]        ] [WARNING]: Filename:/srm/sra/conf/.emcpwddb
[20251020083642 176227    59 [email protected]  ] Connect to Virtual Client fails. Reason: No records were found in the authorization database.
[20251020083642 176227  2283 [email protected]] [WARNING]: Failed to connect to virtual center. Please check if you have provided valid vcenter credential in symmetrix authorization DB.
[20251020083642 176227  2284 [email protected]] [WARNING]: SRA will continue without filtering NON VMWare devices.

These messages confirm that the SRDF SRA was unable to authenticate with vCenter because no valid credentials were found in the Symmetrix Authorization Database.

Resolution

Engage the SRA vendor