[CAUAJM_W_112133] Unable to install or upgrade the CA EEM server during AutoSys EEM upgrade on Windows
search cancel

[CAUAJM_W_112133] Unable to install or upgrade the CA EEM server during AutoSys EEM upgrade on Windows

book

Article ID: 414998

calendar_today

Updated On:

Products

Autosys Workload Automation

Issue/Introduction

Upgrade of EEM (Embedded Entitlements Manager) to 12.7.x gives an error.

 

cawa_installer.log has errors like:

[CAUAJM_W_112133] Unable to install or upgrade the CA EEM server 

 

eaim-install.log had some errors too:

18 Oct 2025 13:48:51 INFO   - 
18 Oct 2025 13:48:51 INFO  BackupAction - Backup up existing installation under C:\Program Files\CA\SharedComponents\EEMbackup
18 Oct 2025 13:48:51 INFO  iGateway - The CA iTechnology iGateway 4.7 service is not started.
 
More help is available by typing NET HELPMSG 3521.
 
 
18 Oct 2025 13:48:51 ERROR iGateway - iGateway service shutdown returned 2
18 Oct 2025 13:48:51 FATAL iGateway - Failed to stop iGateway server. iGateway stop returned 2
18 Oct 2025 13:48:51 FATAL BackupAction - Exception occurred during backup
java.lang.Exception: Failed to stop iGateway server
at com.ca.eiam.installer.customcodeaction.helper.iGateway.shutdown(iGateway.java:158) ~[Execute.zip:?]
at com.ca.eiam.installer.customcodeaction.BackupAction.install(BackupAction.java:117) ~[Execute.zip:?]
at com.zerog.ia.installer.actions.CustomAction.installSelf(Unknown Source) ~[IAClasses.zip:?]
at com.zerog.ia.installer.InstallablePiece.install(Unknown Source) ~[IAClasses.zip:?]
at com.zerog.ia.installer.InstallablePiece.install(Unknown Source) ~[IAClasses.zip:?]
at com.zerog.ia.installer.GhostDirectory.install(Unknown Source) ~[IAClasses.zip:?]
at com.zerog.ia.installer.InstallablePiece.install(Unknown Source) ~[IAClasses.zip:?]
at com.zerog.ia.installer.Installer.install(Unknown Source) ~[IAClasses.zip:?]
at com.zerog.ia.installer.LifeCycleManager.consoleInstallMain(Unknown Source) ~[IAClasses.zip:?]
at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source) ~[IAClasses.zip:?]
at com.zerog.ia.installer.Main.main(Unknown Source) ~[IAClasses.zip:?]
at jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:?]
at jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) ~[?:?]
at jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) ~[?:?]
at java.lang.reflect.Method.invoke(Unknown Source) ~[?:?]
at com.zerog.lax.LAX.launch(Unknown Source) ~[IAClasses.zip:?]
at com.zerog.lax.LAX.main(Unknown Source) ~[IAClasses.zip:?]
 

Environment

EEM on Windows

Cause

CA iTechnology iGateway service was down.  

Resolution

  • Start CA Directory DXserver service
  • Start CA iTechnology iGateway service
  • Rery the EEM upgrade again by running the  <AutoSys ISO>/modules/EEM/setup program

Additional Information

If it is EEM 12.7.0.0 upgrade, consider this article too.

Powered by Wolken Software