"Update Now " button is greyed out in SDDC manager UI

Products

• VMware SDDC Manager
• VMware Cloud Foundation

Issue/Introduction

• Navigate to Inventory > Workload Domains > Mgmt-Domain > Updates Tab,In the Available Updates section,  "UPDATE NOW" button may appear grayed out.

• Also see a warning message Under Available Configuration Updates section - "Apply configuration is disabled due to resource is locked. Check back in few minutes"

Environment

VMware Cloud Foundation

Cause

SDDC Manager fails to release a deployment lock that was previously acquired by a operation. As a result, any new deployment-related operations are blocked due to the lingering lock entry.

Resolution

To resolve this issue, deployment lock(s) has to be removed and needs validation on the lock(s) it is holding. As this may require modifying SDDC database, open a case with Broadcom Support - refer KB 142884 on how to open a Broadcom support case.