Cannot export a report to an EXCEL spreadsheet with Windows 10 and Web Viewer 12.1
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Article ID: 4148
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Updated On:
Products
Output Management Web Viewer
Issue/Introduction
In testing CA Output Management Web Viewer 12.1 with Windows 10, I have come across an issue when sending a report to a Excel Spreadsheet. When the report is opened it doesn't look like a report.
Environment
Microsoft Windows 10
Microsoft Excel
Cause
By default Microsoft Windows 10 opens an app to read the Excel file (which is an .xml file).
Resolution
To resolve the problem with export you must Associate a file type with an .xml file:
Right click on the start button and choose Control Panel
Click on the Default Programs option
Click on the Associate a file type or protocol with a program
Scroll down and click on the xmll line to highlight it
Click on the Change Program button
Select the Office XML Handler option and then click Ok.