Error: "License file cannot be updated" in VCF Operations

Products

• VCF Operations

Issue/Introduction

When registering VCF Operations in connected mode, attempts to add a license to VCF Operations fail with the following error messages in the VCF Operations UI:

• License file cannot be updated. Please try updating licenses again, and if this message persists contact support.
• Unable to connect to VCF Business Services. Check your network connection, and if this message persists, contact support.

Environment

VMware Cloud Foundation (VCF) 9.0
VCF Operations 9.0

Cause

This issue occurs when VCF Operations nodes are unable to establish outbound communication with the required Broadcom endpoints.

Resolution

1. Open an SSH session to the affected VCF Operations node(s).
2. Log in using the root account.
3. Test network connectivity to the required Broadcom endpoints by running the following curl commands:
   
   curl -vk https://vcf.broadcom.com:443
curl -vk https://eapi.broadcom.com:443
   
   
4. Evaluate the output:
   • Success: If the connection is successful, a completed TLS handshake will appear, indicating the port is open and reachable.
   • Failure: If the connection times out, is refused, or drops, work with the local network or firewall team to ensure outbound network connectivity is permitted to both addresses over port 443.

Additional Information

• For instructions on operating VCF 9.0.x in Disconnected Mode, refer to the documentation: https://techdocs.broadcom.com/us/en/vmware-cis/vcf/vcf-9-0-and-later/9-0/licensing/register-vcf-operations/register-vcf-operations-in-disconnected-mode.html
• How to Reset the Root Password for VCF Operations
• Enabling SSH access in VCF Operations